Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website operators information about how their site is being used.

This Cookie Policy explains how Hydrovac Hotline ("we," "us," or "our") uses cookies and similar technologies on hydrovachotline.org. This policy should be read together with our Privacy Policy, which provides more detail about how we collect and use your personal information.

2. Cookies We Use

We use a minimal number of cookies that are essential for the operation of our website. Below is a detailed breakdown of each cookie we set:

Session Cookie

Cookie Consent Preference

3. Third-Party Cookies

Some third-party services we use may set their own cookies when you interact with their features on our website:

Mapbox

We use Mapbox to display interactive maps showing provider locations and service areas. Mapbox may set cookies to improve map performance, remember map settings, and collect usage analytics. For more information, see Mapbox's Privacy Policy.

Stripe

We use Stripe for payment processing. When you interact with payment forms, Stripe may set cookies for fraud prevention and payment security purposes. For more information, see Stripe's Privacy Policy.

4. Local Storage

In addition to cookies, we use browser local storage for the following purposes:

• Form draft saving: We save form drafts locally so you can continue quote requests if you navigate away from the page. This data is stored only on your device and is not transmitted to our servers until you submit the form.
• Chat session state: The chat widget may store conversation state locally to maintain context during your browsing session.

Local storage data does not expire automatically but can be cleared through your browser settings at any time.

5. Managing Cookies

You can control and manage cookies in several ways. Please note that removing or blocking cookies may impact your user experience and some functionality may no longer be available.

Browser Settings

Most browsers allow you to view, manage, delete, and block cookies for a website. Be aware that if you delete all cookies, any preferences you have set will be lost, including the ability to opt out of cookies, as this itself requires a cookie. Below are links to cookie management instructions for common browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Since there is no universally accepted standard for how to interpret DNT signals, we currently do not respond to DNT signals. However, we limit our use of cookies to those that are essential for site functionality.

6. Impact of Disabling Cookies

If you choose to disable or block cookies, please be aware of the following impacts:

• Provider authentication: You will not be able to log in to your provider dashboard, as the session cookie is required for authentication.
• Map functionality: Interactive maps may not load or function properly if third-party Mapbox cookies are blocked.
• Payment processing: You may not be able to complete subscription payments if Stripe cookies are blocked.
• Consent preferences: You will be shown the cookie consent notice on each visit if the consent cookie is blocked.

Public pages such as the provider network, quote request forms, and informational content will continue to function without cookies.

7. Policy Changes

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we will provide notice through our website
• Continued use of our website after changes indicates acceptance of the updated policy

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

8. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

For more information about how we handle your personal data, please see our Privacy Policy.